
				Pat Quinn, Governor

Agency Links

Info Centers

To report
environmental
emergencies
only, call the
Illinois Emergency
Management Agency
800-782-7860
217-782-7860
(24 hrs/day)

Citizens' Information Center

Environmental Helpline Survey

Thank you for your recent use of the Environmental Helpline. So that we may better serve you and others, please help us by taking a few minutes to answer the following questions.

1. How satisfied are you with the assistance you received from the Environmental Helpline? (Required)
Very satisfied
Satisfied
Somewhat satisfied
Unsatisfied

2. How would you describe the quality of service you received from the Environmental Helpline? (Required)
Courteous
Helpful
Timely
Discourteous
Unhelpful
Untimely
Comments:

3. Would you recommend this Helpline to others? (Required)
Yes
No
Why / Why not? (Please Comment if you answered "No" above.)

4. How did you become aware of the Helpline?
Referral from another government agency, official, or hotline
Referral from a business
Association
Letter or mailing
Workshop, seminar, or conference
Website
Other publication or newsletter
Other:

5. In what areas did you request assistance? (required)
General information
Asbestos
Recycling
Mold
Air Quality
Waste Handling and Disposal (i.e. household wastes, oil, mercury, tires, etc.)
Citizen complaint
Other:

6. Did the assistance provided adequately address the need you identified in question 5 above? (required)
Yes
No
If no, why not? (Please comment if you answered "No" above)

7. Have you implemented any changes or improved environmental practices as a result of your use of the Helpline?
Yes
No
Changes not needed
If yes, what?

8. As a result of your experience with the Helpline, what improvements to the Helpline would you recommend?

9. What else can we do to help you?

Thank you for taking the time to give us your feedback.