Return e-mail address: (required)

1. How satisfied are you with the assistance you received from the Small Business Environmental Helpline? (required)
   
   Very satisfied
   Satisfied
   Somewhat satisfied
   Unsatisfied
   
   
2. How would you describe the quality of service you received from the Small Business Environmental Helpline?
   (Check all that apply)
   
   Courteous
   Helpful
   Competent
   (able to answer questions, find answers, or resolve problems)
   Timely
   Incompetent
   (unable to answer questions, find answers or resolve problems)
   Discourteous
   Unhelpful
   Untimely
   
   Comments:
   
   
   
   
3. Would you recommend this Helpline to others?
   
   Yes
   No
   
   Why?
   
   
   
   
4. What type of organization do you work for?
   
   Business
   Type of business:
   Consulting company or law firm
   Government
   Trade association
   Non-profit organization
   School or university
   Other
   
   
5. How did you become aware of the Helpline?
   
   Referral from another government agency, official, or hotline
   Referral from another business
   Trade association
   Letter or mailing
   Workshop, seminar, or conference
   Website
   Other publication or newsletter
   Other:
   
   
6. In what areas did you request assistance?(required)
   (Check all that apply)
   
   General information
   Problem resolution
   Air permitting or regulations
   Storm water permitting or regulations
   Water permitting or regulations
   Waste handling and disposal
   Other:
   
   
7. Did the assistance provided adequately address the need you identified in question 6 above? (required)
   
   Yes
   No
   
   If no, why not? (required if you answered "No" above)
   
   
   
   
8. Have you implemented any changes or improved environmental practices as a result of your use of the Helpline?
   
   Yes
   No
   Changes not needed
   
   If yes, what?
   
   
   
   
9. As a result of your experience with the Helpline, what improvements to the Helpline would you recommend?
   
   
   
   
10. What else can the Office of Small Business do to help you?
    
    

Thank you for taking the time to give us your feedback.