Consumer Confidence Report
Guidance Manual
May 2002
The guiding principle behind consumer confidence reports (CCRs) is that
all people have the right to know what is in their drinking water and
where it comes from. The CCRs provide an opportunity for water suppliers
to educate consumers about the source and quality of their drinking water,
and to involve them in decisions about it. The USEPA has revised its public
notification requirements to expedite notification of serious health threats
and simplify notification of other violations. Consumers who are familiar
with the basic drinking water information in the CCRs will be able to
participate more effectively in the notification processes. The information
contained in the CCRs will assist consumers in making informed choices
concerning their health and the health of their families. The information
contained in the CCRs allows consumers to better understand and appreciate
the challenges faced by public water suppliers in delivering safe drinking
water. Educated consumers are more likely to help public water suppliers
protect drinking water sources and realize the need to upgrade the treatment
facilities in order to make their drinking water safe. Even before generation
and distribution of a CCR was required, many water suppliers saw the benefits
associated with educating consumers and were distributing some form of
a CCR voluntarily.
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