Complaint Response
The Agency Field Operations Section responds to all complaints received from
consumers. Response to complaints concerning health related problems occurs
as soon as possible and in no case later than 24 hours; most other complaint
responses occur within 72 hours. Response to consumer complaints requires investigation
into the cause of the complaint and possible resolution of the problem. FOS
knows that health-related complaints, if neglected, may become emergencies.
Initial contact with the complainant is by phone; a letter is written or personal
visit made if telephone response is unsuccessful. After the complaint has been
investigated and the problem resolved, a follow-up letter may be sent to the
complaintant.
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